Refund Policy

Introduction At KukuVogue, we are committed to providing our customers with high-quality food products. Our refund policy is designed to ensure customer satisfaction while maintaining fairness and integrity in the handling of returns and refunds.

Eligibility for Returns and Refunds

• Quality or Expiration Issues: Refunds or exchanges are only available for items that are expired or have quality issues upon delivery. Customers must report such issues within 48 hours of receiving the product by contacting support@kukuvogue.com with a detailed description and photographic evidence of the issue.
• Non-returnable Items: Due to the nature of daily food products, items that do not have quality or expiration issues are not eligible for return or exchange. This includes dissatisfaction with taste preferences.

Process for Returns and Refunds

1. Contact Customer Service: To initiate a return or refund for eligible items, please contact our customer service team at support@kukuvogue.com. Include your order number, details of the issue, and photographic evidence.
2. Review and Approval: Our team will review your request. If approved, we will provide instructions for returning the item (if applicable) and process your refund.
3. Refund Processing: Refunds will be processed to the original method of payment within 7-14 business days after the returned item is received and inspected.

General Terms

• KukuVogue reserves the right to refuse a refund or exchange if the item does not meet the return criteria.
• We reserve the right to update or modify this refund policy at any time without prior notice.

Terms and Conditions

By using the KukuVogue website, you agree to our terms and conditions outlined below:

• Product Descriptions: We strive to ensure that all product descriptions are accurate. However, we do not warrant that the descriptions are error-free.
• Limitation of Liability: KukuVogue shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products beyond the original purchase price.
• Governing Law: These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which KukuVogue operates.
• Amendments: We reserve the right to amend these terms and conditions at any time without prior notice.

For further inquiries, please contact our customer support at support@kukuvogue.com.